Terms of Service
Effective Date: November 12, 2026
Last Updated: November 12, 2026
1. Scope and Store Operator
These Terms of Service apply to the online store accessible at https://ibsoren.com. The operating company listed for Ibsoren is Wuhan Qiangyoukun Trading Co., Ltd., with Unified Social Credit Code 91420114MAKF6TRD70. In this document, “we,” “us,” and “our” refer to the store operator; “you” and “customer” refer to visitors and purchasers. By using the website or submitting an order, you accept these terms to the extent enforceable under applicable law.
2. Minimum Age: 18 Years and Legal Capacity
You must be at least 18 years old to use the store to place an order or enter into a purchase contract. You must also have the legal capacity to enter into the transaction under the laws applicable to you. If a higher minimum age or additional authorization is legally required in your jurisdiction, that requirement also applies. By placing an order, you represent that you meet these conditions. We may refuse a purchase where we reasonably believe the legal age or capacity requirements have not been met, without limiting rights protected by law.
3. Accounts and Accurate Information
If an account feature is available, keep credentials private and tell us if you suspect unauthorized activity. Details entered at checkout or provided for delivery and customer support should be accurate and complete. We may take appropriate steps to prevent fraudulent or unlawful use, subject to applicable law.
4. Product Descriptions and Availability
We aim to present material product features and purchasing options clearly. Product images may differ slightly in appearance because of screen settings. Stock, product options, and listings can change. We may correct genuine typographical or display errors, but we will not remove rights arising from misleading descriptions or other conduct covered by consumer law. If a purchased item cannot be supplied, we will explain the options and provide a refund when required.
5. Orders, Confirmation, and Acceptance
When you complete checkout, you submit an offer to purchase the selected items. An automated order-received message does not, on its own, necessarily mean that we have accepted the order. Acceptance occurs when an order is confirmed for fulfillment or dispatched, as applicable to the transaction. We may decline or cancel an order for a legitimate reason, such as unavailability, failed authorization, a material pricing mistake, or a reasonable fraud concern. Payments taken for an order we cannot fulfill will be returned in accordance with law.
6. Checkout Prices, Payments, and Taxes
The applicable item prices, currency, available payment methods, delivery charges, and disclosed taxes are shown during checkout. Please review the final total before paying. Payment processing may be performed by an external provider subject to its own security and legal requirements. For deliveries crossing national borders, import taxes, duties, or administrative charges may depend on the destination, checkout disclosures, and relevant law. We do not represent that every shipment is free from customs charges.
7. Handling Time, Delivery, and Risk
The normal estimate for handling a paid order is 1–3 business days after successful payment confirmation. Estimated delivery-provider transit is 7–15 business days after dispatch for supported destinations. These periods are separate; the transit range is an estimate, not a guaranteed delivery date. We only accept delivery addresses in regions enabled in the checkout shipping selector for the specific cart. Shipping charges are determined by the available method, destination, and relevant cart or parcel characteristics, and are displayed before an order is placed. Delivery to an area not supported in checkout is not offered. We do not promise blanket free shipping or worldwide delivery. Our Shipping Policy explains tracking and delivery problems. Mandatory rules about delivery risk, title, and non-delivery are not excluded by this section.
8. Requests to Change or Cancel an Order
Contact service@ibsoren.com promptly if you need to correct an order or request cancellation. We will try to process requests received before dispatch, but a change or cancellation may not be possible once preparation or delivery is underway. Any mandatory statutory cancellation or withdrawal right continues to apply.
9. Returns and Refunds
For eligible items, our voluntary return procedure accepts return requests made within 30 calendar days after delivery. Please follow the Return & Refund Policy before sending an item back. We do not charge a restocking fee under that policy. Once a refund is approved, we initiate payment to the original payment method within 10 business days of approval, unless the law requires an earlier time or another remedy. The payment provider may need additional time to post the refund. Rights given by applicable consumer law take priority over any narrower voluntary rule.
10. Appropriate Use of the Website
Do not interfere with the website's operation, misuse checkout, gain access to another person's account without permission, upload malicious material, or violate the rights of others. We may restrict abusive activity using lawful and proportionate measures.
11. Copyrights, Marks, and Website Content
Images, written materials, software, branding, and other protected elements on the website belong to their respective rights holders. Shopping on the website does not grant permission to reproduce or commercially exploit content without authorization.
12. Other Websites and Service Providers
External payment, logistics, technology, or other services may assist with transactions. Some are independently operated and may have their own terms. We do not control independent websites merely because a link appears on our store. Nothing in this section limits responsibilities we cannot lawfully disclaim.
13. Privacy
The Privacy Policy describes how personal information connected with browsing, transactions, and requests is handled. Consent to nonessential data processing, when legally required, is obtained through the applicable choice rather than automatically by accepting these Terms of Service.
14. Service Availability and Liability
We work to maintain a functioning website, but temporary interruptions or technical faults can occur. To the extent allowed by law, we may limit liability for losses that are indirect or not reasonably foreseeable. We do not exclude liability that the law does not allow us to exclude. This includes statutory remedies relating to faulty products, inaccurate descriptions, non-delivery, or other mandatory consumer protections.
15. Governing Law and Jurisdiction
To the extent a choice of law is permitted, these Terms of Service and disputes arising from purchases through this store are governed by the laws of the People's Republic of China, without giving effect to conflict-of-law principles that would select another law. Where the law permits the parties to agree on a court, disputes may be submitted to a court of competent jurisdiction in Wuhan, Hubei Province, China.
Mandatory consumer rights take priority. Nothing in this section removes consumer protections that apply in your habitual place of residence, restricts a right to bring a claim before a court designated by mandatory law, or prevents access to a legally required dispute-resolution process. If any portion of this clause is unenforceable in a particular case, the remaining provisions continue to apply to the extent legally permitted.
16. Changes and Questions
We may amend these terms when operating practices or legal requirements change. The terms applicable to an order are generally those in effect at the time of purchase, subject to mandatory law and any lawful agreement to the contrary. For clarification, contact the support channels below.
Business and Contact Information
Website: https://ibsoren.com
Operating Company: Wuhan Qiangyoukun Trading Co., Ltd.
Unified Social Credit Code (USCC): 91420114MAKF6TRD70
Company Address: Factory Building 6-1858, No. 91 Huayuanwan 2nd Street, Daji Street, Caidian District, Wuhan, Hubei Province
Support Email: service@ibsoren.com
Contact Phone: +86 13983716428
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)