Privacy Policy
Effective Date: November 12, 2026
Last Updated: November 12, 2026
Understanding Our Information Practices
Shopping online requires some information to move between a visitor, a storefront, the company fulfilling an order, and the services supporting a transaction. That does not mean every visitor is asked for the same details. This Privacy Policy explains what may happen to information when you explore Ibsoren, add a product to your cart, buy an item, or contact us afterward. It applies to the store at https://ibsoren.com and to communications made in connection with that store.
You can read this notice from two perspectives: what we need to provide a service, and what you may choose to allow or decline. Particular rights depend on applicable law, and some organizations involved in a purchase have their own privacy responsibilities.
Our Role as Data Controller
Data Controller: Wuhan Qiangyoukun Trading Co., Ltd. For processing activities in which Wuhan Qiangyoukun Trading Co., Ltd. decides why customer information is used and the essential ways it is handled for Ibsoren, it acts as the Data Controller. This includes the decisions within its responsibility about purchase records, support cases, and administration of the store. A payment provider, carrier, or another organization may instead be an independent controller when it makes its own processing decisions.
Unified Social Credit Code (USCC): 91420114MAKF6TRD70
Our address, customer-service phone number, and working hours appear at the end of this notice. Send data protection questions to service@ibsoren.com.
1. Browsing Without Buying
Access to a web page creates a technical exchange. Systems delivering the storefront may handle your network address, the page requested, date and time, device or browser type, approximate location inferred from technical signals, and records of errors or suspicious requests. This information helps respond to your browser, keep the website reliable, identify possible attacks, and understand technical failures. An approximate network location is not the same as collecting your exact physical coordinates.
The shopping cart may rely on a session identifier that connects selected items, variants, and quantities to a browser session. Similar identifiers can support basic preferences or a secure checkout journey. These functional records may exist before you provide a name or a delivery address. They do not turn an anonymous product-page visit into a completed purchase.
2. The Information Associated With a Purchase
When you decide to submit an order, we may need your name, email address, telephone number, delivery and billing information, the products you selected, and instructions relevant to shipment. A transaction record may then include an order number, price, currency, shipping charge, taxes shown at checkout, payment or authorization status, and the stages of fulfillment. We use this information to identify the order, prepare the purchase, communicate necessary updates, and arrange delivery.
Payment credentials may be collected within a separate payment service's systems. We may receive a confirmation, transaction reference, payment method descriptor, or refund status without handling the full card number itself. Do not provide complete card information in an ordinary email to customer support.
If you create an account where that option exists, account details and security information may be used to make the account available and protect access. Choosing a subscription option can create a separate record of the email address and marketing preference supplied for it. Neither feature is automatically required of every visitor.
3. Information Created After an Order
A delivery service may generate tracking events, attempted-delivery information, or confirmation that a parcel reached the recipient. If you report a missing package, a damaged product, or an incorrect item, a support case may contain your explanation, the order reference, relevant shipping history, and photographs you choose to send. We use case-related details to investigate, communicate with providers when necessary, and determine an appropriate return, replacement, refund, or other remedy.
We may also keep records related to accounting, returns, payment disputes, fraud prevention, and legitimate legal claims. Each of these uses should be tied to an appropriate reason; providing information to resolve one customer-service issue does not automatically authorize unrelated uses.
4. Reasons We Process Information
A different legal ground may apply to each activity. When the relevant law asks us to identify one, our assessment may include the following:
To perform or prepare a contract. We may use order and contact details to complete the purchase you requested, arrange delivery, and address issues directly related to that transaction.
To comply with law. Transaction, invoice, or complaint information may need to be processed or kept to satisfy legal duties concerning taxes, accounting, consumer rights, and valid requests from authorities.
To pursue legitimate interests where permitted. Technical security, the prevention of fraudulent purchases, maintaining a reliable storefront, and handling bona fide disputes may justify particular processing, subject to an appropriate assessment of your rights and interests.
With consent where required. Optional advertising technologies or promotional subscriptions may require you to make a voluntary choice. If consent is our legal basis, you may withdraw it through an available control or by contacting us. Withdrawal applies going forward and does not make earlier lawful processing unlawful.
Some laws use different legal terminology or grant additional protections. We apply the legal requirements relevant to the particular person and activity rather than assuming a single rule covers every jurisdiction.
5. Providers, Disclosures, and Responsibilities
A purchase cannot always be completed by one organization alone. The services supporting an ecommerce storefront may include Shopify where it provides store infrastructure, a payment partner for transaction processing, a shipping or fulfillment provider for delivery, and technical or communication suppliers that support security and customer correspondence. Each receives or handles only information relevant to the function and applicable legal duties.
For instance, a shipping provider may need the recipient's address and contact number, while a payment partner may need authorization data. A support system may need an order reference and correspondence but ordinarily does not need a full payment-card number. Some organizations act under a merchant's instructions; others, including certain financial and logistics services, may determine their own purposes for processing and provide separate privacy information.
We may disclose information if a valid legal obligation requires it, where necessary to address suspected abuse or assert lawful rights, or in connection with a lawful restructuring subject to applicable protections. This notice does not state that any particular optional analytics service, advertising pixel, or named payment method is active merely because ecommerce technology can support it.
6. Choices About Cookies and Communications
Functional technologies can support a cart, session security, language choice, or a feature you ask the store to provide. Optional cookies and similar tools, when enabled, may be used to understand site usage, personalize a service, or assist with advertising. The rules governing those uses are different from the rules for strictly necessary functions.
You may adjust your browser and use any customer-privacy or cookie-preference controls presented by the storefront. Refusing some storage may interrupt cart or login functions. Where local law requires prior consent for nonessential tracking, or provides an opt-out from certain targeted advertising, the applicable choice must be available and respected.
You may choose to receive offers if a marketing subscription is made available. A record of your email and selection can be used to send lawful marketing. You can stop such messages by using their unsubscribe instructions or emailing service@ibsoren.com. Essential order confirmations, delivery messages, and responses to support cases are not treated as optional promotional subscriptions. Where applicable law gives rights to object to direct marketing or to opt out of certain qualifying disclosures of personal information, you can use an available site control or contact the Data Controller.
7. Records Have Different Lifetimes
Retention is connected to the reason for keeping information. A cart session may expire when it is no longer needed for shopping, while a completed order or tax invoice may be subject to legal recordkeeping duties. Information about an unresolved return, a chargeback, or a security incident may remain relevant until the matter is resolved and any lawful retention period ends. We do not assume one retention period fits all data categories.
We delete, anonymize, or otherwise handle information as required when it is no longer reasonably needed and no legal duty calls for continued retention. Sometimes a specific record must remain even after an erasure request, such as when mandatory accounting law requires it. In those cases, its continued use is limited to an appropriate lawful purpose.
8. Information May Cross Borders
Online customers, platform suppliers, payment institutions, and carriers may be in different countries. Depending on the service used, information associated with a purchase may therefore be processed in a jurisdiction other than the one where it was provided. Where transfer restrictions apply, the relevant lawful mechanism and safeguards must be used. Different providers and categories of information may involve different processing locations.
We use technical and organizational measures intended to reduce unauthorized access, accidental disclosure, loss, and misuse. Access to identifiable customer data should be limited to people and providers who have an appropriate reason to handle it. No internet system is completely free from security risk, so please protect any account credentials and notify us if you suspect an account has been accessed without permission.
9. Making a Privacy Request
Depending on your residence and the processing involved, you may have rights to learn about and access your personal information, correct inaccuracies, request deletion, restrict or object to particular uses, and receive information in a portable format. Some laws give additional rights concerning consent, marketing, certain automated decisions, and complaints to a supervisory authority.
Contact service@ibsoren.com with enough detail for us to understand your request. Before providing order information to a requester, we may need to verify identity using proportionate methods to prevent unauthorized disclosure. Requests are evaluated under the relevant statutory timelines, exceptions, and preservation requirements. You may also contact a competent data protection authority where the law provides that option.
10. Children and Links Outside the Store
Ibsoren is not designed to collect information from children who lack the legal capacity or permission required to shop online. Parents and guardians may contact us about information provided by a child without permission required under applicable law. If you open a website run by someone else, that site's own privacy practices govern its activities rather than this notice.
We may revise this notice when processing arrangements, services, or applicable legal requirements change. The dates at the beginning identify the policy version. Where additional notification or a new privacy choice is legally required, the necessary steps will be taken.
Data Controller and Contact Information
Data Controller: Wuhan Qiangyoukun Trading Co., Ltd.
Operating Company: Wuhan Qiangyoukun Trading Co., Ltd.
Unified Social Credit Code (USCC): 91420114MAKF6TRD70
Company Address: Factory Building 6-1858, No. 91 Huayuanwan 2nd Street, Daji Street, Caidian District, Wuhan, Hubei Province
Website: https://ibsoren.com
Support Email: service@ibsoren.com
Contact Phone: +86 13983716428
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)